In 3 short months, we documented key components and setup needed processes and systems to streamline support requests, custom development requests, global teams management and coordination and training– all the while still providing primary support. (Majority of the sites sit on a customized core of Drupal.)

Sample actions and deliverables:

• Customize and expand support ticket system to meet unique needs of various business units and contributing vendors.
• Created key documentation as living documents now in use by global business owners and contributing vendors. (Cut down on emails and questions like “who has the latest and greatest???)
• Centralized documentation using Google Docs and their project management software.
• Product Management: Centralized information and documentation on the core platform, including branched development, staging environments, production environments, databases and URLs.
• Team Building and Communication: Engaged with contributing vendors (designers and developers working with global departments) to streamline common activities such as checking in and out branches, creating and submitting Drupal modules, QA expectations and timelines and system FAQs.
• Project Portfolio Management: Created visibility into global projects priorities and resources, so we could reach out to vendors ahead of time and get projects on track.
• Transition plan, time line and management.

Partner management systems engage folks in regional and international sales, marketing and finance- and have to talk to and interact with the variety of systems used by these independent business units. As such, we interviewed and analyzed the needs and processes of the various departments, reviewed current technical components and presented recommendations for moving forward.

The primary objective was to give Symantec a starting point and action plan for how they could approach making necessary updates to their core systems to enable supporting their global partner marketing and sales force.

Key deliverables included:

• Map and Gap Analysis – overview of current systems, where they currently talk to each other and gaps needing to be filled to support required functionality and workflows
• Database ERD – database architecture, to support desired new interoperability
• High Level Projects Time line and Priorities – recommended phases and action items to kick-off implementation and individual systems design

As of 2010 I’ve left the collective, though am working on a way in which I can still contribute w/out having a physical space at the studios, to help the amazing group of artists promoted and giving them more time to do their art.

I learned a great deal about working with a volunteer-run organization and admire the folks who were able to dedicate their time to making both their organization and annual event run smoother.

• Made Site “dynamic” and secure
  • Order Form
  • Recipe Submission
• Architected Database (Excel) for products and recipes
• Created Secure Administration area where Barhyte can view and manage orders

• Setup an eCommerce store using xCart
  • required custom PHP and MySQL development
• Custom xCart theming
  • graphic designer provided comps
• Architected custom extensions to enhance functionality that wasn’t available “out of the box”
  • wholesale partner lookup (by zip)
  • affiliate tracking and administration
• Project Planning, Strategy & Management

Email Campaigns

Various Email and Stats Systems Used

• Jango Mail
• MailChimp
• Custom In-House Solutions

• Web Site Design and Setup
  • Custom Wordpress Theme
• Press Release after new ownership
• Door Knockers – production
• Postcards – design and production
• Ads for the weekly and local newspaper – production

Best of all? I LOVE their food, hands down. Spent New Year’s eve here and never had better duck nor cocktails.

Developer Application Management System

Architected, designed and led development project for a custom web app for Palm developers, allowing Palm to effectively and efficiently manage 150+ developer partners focused on producing and distributing new apps for Palm smart phones.

• Storyboard for 3rd party developers to manage their corporate and application profiles with Palm
• Storyboard for Palm developer managers (both those assigned directly to a developer and those responsible for a region) to review, approve and manage submissions by developers
• Systems Integration (LDAP), Single Sign-On
• Collaboration with internal IT team (hosting behind their firewalls)
• Interaction and Interface Design

Automate Sales Lead Registration and Management

In 2003, I worked with Beemix and Amazon Consulting to design and implement a cutting-edge, web-based partner portal and lead registration system. I had built some smaller scale portals in the past, though this was the largest scale project I had yet to lead.

• Interface, System and Workflow Design for all people interacting with the system:
  • sales person who has to let not only their own sales team and manager know about a lead, but the vendor (who we built the system for)
  • local, regional and global sales managers, responsible for a specific subset of business- needing quick access to data and some
  • those account and/or regional managers responsible for reviewing and approving a registered deal through the claim phase
• Discovery, Requirements Elicitation and Technical Specification
  • client meetings, internal consultations with specialists
• Database Architecture and Model Design
  • flexible work-flow engine to accommodate unique sales cycles (terminology, statuses, percentage of close, etc.)
• Graphic Design and Form Design
• PHP/MySQL development
• Custom Integration with Siebel
  • Data Mapping
  • Technical Requirements and Scoping
• Account Management, Project Management, Implementation Management

Worked with Amazon Consulting, their consultants, development team and clients to add a new module to their PartnerPath platform. The web based application allows technology vendors to efficiently manage marketing fund campaigns and accounts, partner requests for funds, claims and proof of activity attachments.

• Interface, System and Workflow Design for all people interacting with the system:
  • partner marketing specialists requesting funds and executing campaigns
  • content managers supplying co-branded and custom collateral
  • internal local and regional marketing fund managers
  • directors responsible for budgets
• Discovery, Requirements Elicitation and Technical Specification
• Database Architecture and Model Design
  • double entry accounting
• PHP/MySQL development

• Design and build of initial “real-time” do-it-yourself tarot readings online
• Person can (1) shuffle, (2) pick and (3) see their resulting cards all on one screen – no more need to wait a full page load everytime you pick a card (which, in those days of dial-up, meant a lot of waiting time)

Some Recent Sites:

• Divination Foundation
• Echo Restaurant and Bar
• Oscar Albert
• Switchyard Artist Studios
• Wedding Site, Furniture Store, Construction Project Management